Adventures with Dr. Lady Cutie Troublemaker

Life is in flux BIG TIME these days. I want to keep in touch with all of my peeps. The Internet is this beautiful thing. I can move to a brand new city and still stay in easy, near-daily contact with the people I love. When I feel connected to the people in my life that matter, I am unstoppable!

More Flixter-is-Evil Ranting

By Abby at 10:54 pm on Thursday, March 22, 2007

This is a follow-up to my “Flixter is Evil” post from a few days ago.

I’ve read more information about Flixter and why it is evil. Do NOT respond to invitations to join. Just don’t! You will regret it. Sara sent me a blog post from today from The Internet Patrol ("The Internet Patrol is maintained by the Institute for Spam and Internet Public Policy, and written by ISIPP President Anne P. Mitchell, Esq. ISIPP provides analysis, information, and consulting on industry issues, policies and processes regarding email and the Internet.). The name of the post is "Is Flixster a Big Fat Spammer? Are They Accessing Your AOL or Hotmail Address Book? The Answer to at Least One of These is Yes!", and here is the summary:

Recently I started getting invitations to join Flixster from complete strangers. Obviously, this was spam, but why were these complete strangers sending it to me? And why were they always from AOL and Hotmail? Now people are asking - is Flixstr accessing your AOL and Hotmail contacts list and spamming them in your name?

Another quote from the article:

Even though they make you feel as if you have complete control over the process by telling you “On the next page you will be able to select whom to invite”, they already have your contacts by that point.

I posted a comment, which more fully explains the specific negative outcomes I’ve experienced as a result of using Flixter:

I am having EXACTLY this problem. It has been a total nightmare. Yes, I gave the password, but I’ve done that before, just so I could have easy access ONCE, then select those in my address book I wanted to invite. I clicked "unselect all" and carefully went through and selected only those I wanted to invite (about 5 people). I noticed that although I’d clicked "unselect all", there were about 40 addresses at the end of the list still checked. I manually unchecked all of those then hit send. Well, I’m guessing that that was about page 1 of 3, because EVERY other name in my address book was invited: professional contacts, old boyfriends, etc. It even sent mail to my "post to blog" address so that my first and last name were posted on my blog (something I never do). I think that so many people got those emails from me that a few clicked Spam on me. Since then, I’ve had people at places I’m interviewing report that they were unable to receive emails from me. My best friend can’t receive emails from me either. Flixter is purely evil. I will never EVER use a password to gain access to my email address book again. This is a total violation of privacy, and I am not happy about it.

Flixter has apparently hit "10 Million Registered Users", but I can tell you one person who is no longer a member, and proud of it: ME! If you’re in doubt, read the comment thread in the link in this paragraph, or just trust me. You don’t want to join this site.

On a personal note, I need your help. If you are a friend or I have ever sent you an email, please check your spam folder, and if you see something from me, please mark me as NOT SPAM! I have deleted my account on Flixter, so you should receive no more of those from me. And if enough people don’t de-spam me, I’m going to continue to be blocked all over the place. Please help me save my email address!

Update: Please read the comment section of this post for a response from a co-owner of Flixter, as well as follow-ups to his response.

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Filed under: Rants

13 Comments

1
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Comment by Joe (Flixster Co-Founder)

March 23, 2007 @ 6:18 am

Abby,

I saw your note on ISIPP - I’m really sorry you had such an awful experience with our site!!

Obviously we don’t ever want to send invitations you don’t intend - i’m not sure what could have gone wrong the way you describe above. (You clicked “uncheck all” but it somehow unchecked “many” but not “all”? Is that right?)

Anyway - i would offer to cancel your account and make sure no reminders go out to your invites but it sounds like you already did that. Drop me a note if you like - i’d like to hear more about what happened in your case - but if you don’t want to i understand.

Sincere apologies,
Joe

2
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Comment by kristin m

March 23, 2007 @ 9:47 am

I got a text from you that said “please don’t delete me from your friends or block the site.” I love you, but there is NO WAY I’m going to let Flixter anywhere near my phone or computer. Sorry. I have been spammed by Flixter more than by ANY OTHER SITE. And I don’t even like movies that much. AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAGGGGGGGG.

3
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Comment by kristin m

March 23, 2007 @ 9:56 am

OK. I will unspam Flixter, Abby. But I SWEAR TO GOD if I get ONE SPAM from Flixter I swear to God I’m going to ask our MIS person to prosecute or whatever to the fullest extent of the law. I work for the government and this is NOT COOL. Sorry, Abby, you might need to change your gmail address. That SUCKS.

Joe - shame on you!

4
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Comment by Abby

March 23, 2007 @ 10:21 am

Kristin, that isn’t exactly what I said. What I said was to please remove any emails sent from ME from your spam folder. Mark messages from ME as “not spam”. Unfortunately, the content of many of my messages to you lately is stuff like “Please join Flixter”, which of course are NOT messages I intended to send but were sent to you because Flixter used my password to send messages AS IF they were sent by me. I did not approve them. But now that I have canceled my Flixter account, you should no longer receive these messages. Because you, and I’m sure others, have marked messages from me as spam, the email I send out has started t be blocked by spam filters, and this is causing me a world of hurt.

Joe, you clearly have some things going on with your system of which you are unaware. I am hardly the only person writing about this problem. The default option should NEVER be to send repeated messages to one’s ENTIRE address book. I have thousands of contacts in my GMail because GMail retains the address of every email address I ever use or that ever mails to me. Because I am quite webby, I use GMail for many things, INCLUDING posting to my blog. If you check rules numbers 1 and 2 in the right sidebar, you will see that I am extremely cautious about my online identity. I don’t use my last name on my blog. Why? Because (1) I am a woman who has been stalked online before and (2) I am a mental health profession. Now that I have had Flixter automatically send out emails I did not approve, my last name was posted to my blog, and this has been cached on Google. It will take about 3 months for this to work its way out of Google’s history. This is so uncool, I can not even begin to explain.

I don’t see how you can be so ignorant as to the way your site works. I appreciate your response and your apology, but I will continue to say that your site is an example of gross incompetence and lack of responsibility to people’s privacy.

5
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Comment by kristin m

March 23, 2007 @ 11:29 am

I did not mark you or gmail as spam, only Flixter.

6
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Comment by kristin m

March 23, 2007 @ 11:33 am

I don’t think it was incompetence. I think it was intentional.

7
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Comment by poornima

March 23, 2007 @ 2:35 pm

Oh brother. Am I glad i didnt join Flixter, when I kept getting repeated invites from you. I thought you were being quite persistent at that point in time!

8
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Comment by Abby

March 23, 2007 @ 5:35 pm

I never EVER meant to send you ANY invitations.

9
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Comment by Gomez

March 26, 2007 @ 6:03 pm

Continuing Flixster saga notes in this Slashdot story.

“The social networking movie review site Flixster is requesting their users’ AOL, Gmail, Yahoo and Hotmail passwords, and then using them to access users’ address books and send ‘invitations’ to join Flixster, making them appear to come from the user. The password prompt screen includes the ISP’s logo right next to the password prompt. Rather than hiding this little ‘feature,’ Flixster brags about it in an interview after receiving $2 million in venture funding earlier this year.

http://yro.slashdot.org/yro/07/03/26/0320210.shtml

10
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Comment by Abby

March 28, 2007 @ 3:20 pm

I’ve been reading. They are morons if they think this is on the up and up. I prefer to think they are evil geniuses. Either way, they are not my friends.

11
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Comment by Abby's mom

March 28, 2007 @ 4:37 pm

Well, they inspired me to set my e-mail filters on my new computer. I’d tried before and couldn’t catch any of the voluminous mail I get, because the suckers change their names & their providers and insert their messages into the e-mail in the form of graphics, the names of which also change. But Flixster, I can catch! Caught 5 of them yesterday - from names I never heard of.

12
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Comment by Abby

March 29, 2007 @ 1:15 pm

And you know what sucks? If you mark as spam, you’ll be screwing over the person whose email account has been essentially hijacked, not Flixter themselves.

13
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Comment by Abby

March 30, 2007 @ 4:54 pm

Drop Joe a note? He didn’t leave an email address. And I just saw this in my inbox:

Someone tried to make a post with the subject “Welcome! 3 tips for using Flixster.” from the address “welcome@flixster.com”. The message body (after scrubbing it clean) was…

I have deleted my account, and it’s STILL trying to send to the addreses it got.

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